M-PESA Administration Manager Job: Safaricom Limited

We are pleased to announce the following vacancy within the M-PESA Department. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

M-PESA Administration Manager

REF: NP - MAM – MAY09

Reporting to the Senior Manager M-PESA, the M-PESA Administration Manager will be responsible for supporting the M-PESA Agent channel by proving supervision in handling agent issues related to dealer recruitment, float management, commission payments & Agent availability.

Key Responsibilities:

• Provide administrative supervision in recruiting all Safaricom dealers / Non dealers as standard M-PESA Agents;
• Ensure prompt & efficient set up of acquired/new M-PESA agents and Businesses;
• Ensure prompt and efficient set up of acquired new businesses onto functionality platforms namely pay bill, bulk payments, super agency e.t.c;
• Identify any gaps in agent coverage;
• General administrative support for the Agent/ Business channel and attend to escalations;
• Facilitate preparation of commission statements;
• Liaison between Safaricom, M-PESA agents, M-PESA Business and 3rd party suppliers;
• Provide back-up for M-PESA customer acquisition activities;
• Facilitate availability of business tools, novelties to enhance agent activities;
• Monitor e-money and cash float through the system;
• Attend and prepare correspondence on Agent & Business enquiries;
• Effective staff management through performance monitoring;
• Effective sales support for Agencies / Businesses;
• Prepare weekly, monthly and quarterly analytic transaction and customer registration reports for the departments / agents as requested.
  

Minimum Requirements:

• Degree in Sales and Marketing / Business Administration / BCom from a recognized university;
• 5 – 7 years experience in Sales with at least 2 years in Agent Management / Administration;
• Hands on work experience with Ms Office suite & Ms Project;
• Good Planning and Organizational skills;
• Excellent Communication and Interpersonal skills;
• Team player;
• Excellent report writing skills.
  

If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below.

All applications must be delivered on or before 26th May 2009

The Resourcing Manager

Safaricom Limited

Via email to:

hr @ safaricom.co.ke