Intermediary/Senior Client Relations Executive Job Vacancy

Overview

Our client is a successful and well known ICT Company seeking to recruit an intermediary/ senior client relations executive.

Reporting to the client relations manager the ideal candidate should have the ability to deliver results where their work should be characterised by Zen like attention to detail, all with the intention of being part of a team that works effectively to the delight of the client.

Key result areas

• Ensure a happy client base and a low churn rate is maintained of the total revenue plus put into practice effective churn prevention skills and ability to recover lost business that could have been retained.
• Ability to guide all members of the department and have good interpersonal skills with the organization as a whole.
• Come up with different ideas that will be beneficial to the company and the department as a whole plus ensure steady growth within the firm’s client base and ensure clients are receiving all the services that they require from us.
• Present high quality work with great effort put on detail, carry out weekly and quarterly targets with energy plus produce outstanding results.
• Be able to make quick decisions and judgments on behalf of the organization as well as the department when faced with a challenge.
  

Qualifications

• Likely graduate in BBA, IT or any related plus 2 to 3 years experience in relationship management where ICT industry background is an advantage.
• Excellent organizational and analytical skills
• Energetic “can do” attitude to work. Able to motivate fellow workers to work for long hours.
• Polished communication skills both in verbal presentation and writing. Fully computer literate in word processing, spreadsheets and e mail.
  

Remuneration

An attractive remuneration package would be offered to the candidate based on their qualifications and experience.

Let’s talk

If you believe this describes you, please in confidence e mail your application letter and CV (4 pages maximum in a Word format) to: Esther or Gertrude at innovate @ abbott.co.ke

In your CV please include your current remuneration package and contacts.

All e mailed questions and applications will be responded to almost immediately.

Our postal address is Abbott Consulting, P O Box 63603 - 00619, Muthaiga, Nairobi.

We would prefer e mail applications.