Collection Africa Limited (CAL) is Africa's leading provider of Debt Management Outsource solutions.
With offices in -7 countries, we provide debt management solutions to the leading commercial banks and commercial organizations in Africa.
Position description
Reporting to the Group Collections Manager, the Shift Manager will lead a team of Account Managers and oversee their operations to ensure that revenue targets are met.
The Shift Manager's key tasks include:
With offices in -7 countries, we provide debt management solutions to the leading commercial banks and commercial organizations in Africa.
Position description
Reporting to the Group Collections Manager, the Shift Manager will lead a team of Account Managers and oversee their operations to ensure that revenue targets are met.
The Shift Manager's key tasks include:
- Ensuring revenue targets are met and surpassed as per identified benchmarks .
- Monitoring and reviewing individual Account Manager performance
- Ensuring training needs of Account Managers are identified and sufficient training given
- Following up to ensure operational and technical issues are resolved with speed
- Preparing accurate and timely daily, weekly and monthly productivity reports
- Identifying operational and process gaps and challenges and recommending strategies for improvement to management
Desired competencies
- Excellent leadership, supervisory and communication skills
- Ability to work under pressure
- Strong orientation for results
- Fluency in Hindi and Gujarati an advantage
The ideal candidate will be a Degree/ Diploma holder from a recognized university/college.
Work Experience: 2 years relevant working experience, preferably in Financial Services.
Interested candidates who meet the minimum requirements should forward their applications and CV by e-mail to hr @ collectionafrica.com to be received on or before 26th June 2009.
Only short- listed candidates will be contacted.
No comments:
Post a Comment