IT Support Engineer

with a population of nearly 5,000 students and over 300 employees, located
at the Kasarani area in Nairobi, Kenya. It offers both US and Kenyan accredited
degrees.USIU is searching for qualified personnel to fill the following position:

Position: IT Support Engineer
United States International University is seeking to recruit a suitably qualified
candidate to fill in the position of IT Support Engineer. The main purpose of this
position is to provide end user support for both hardware and software to IT
systems used throughout the campus.

Key Responsibilities
• Provide end user support, which involves sorting out computer hardware,
software and network problems.
• Software and hardware installation, customisation and maintenance of
client workstations.
• Corrective and preventive maintenance on workstations and other IT
equipment.
• Desktop upgrade planning and participation in systems rollouts.
Recommendation to the IT supervisor on power users.
• Ensure in liaison with IT systems administrator that I.T. security policies are
met and adhered to.
• Evaluate, test and recommend new hardware and software especially
during purchasing.
• Provide group as well as one-on-one training to end-users.
• Maintain an inventory of I.T. equipment under one’s jurisdiction.
• Network support in the form of installation and customisation of network
equipment.

Required Qualifications
• Bachelor’s degree in Information Technology
• At least 2 years working experience.
• Knowledge of TCP/IP networks
• Ability to troubleshoot LAN environments and Microsoft products.
• Ability to work under pressure to meet tight deadlines.
• Ability to communicate technical information to non-technical personnel

Applicants who meet all the above requirements should send their application
letters along with an updated CV, copies of academic and professional
certificates,reliable day time telephone contact,names and addresses of three
professional referees to:

Head of Human Resources
United States International University
P.O. Box 14634 - 00800
Nairobi
Email: hr@usiu.ac.ke Website: www.usiu.com
Closing date: 28th July 2009.