Food and Agriculture Organization of the United Nations (FAO) In April 2009, five offices representing three UN agencies operating in Somalia co-located in common premises located next to Lakeview Estate, on the corner of Lower Kabete and Ngecha Roads. The FAO Somalia Country Office is the lead office, and provides operational support to the other FAO offices, FSNAU and SWALIM, and building management support to all offices, which also include UNOCHA-Somalia and the Somali Support Secretariat (SSS).
Closing date: 07 Aug 2009 Location: Kenya
Location: Nairobi with Travel to Somalia
Duties and Responsibilities
Start-up Operations
In close collaboration with ICT colleagues from the other offices and the contractors responsible for installing the ICT infrastructure, the incumbent will document the overall ICT setups, including at a minimum the networks, cabling, power, hardware, software, intranet/internet, email, telephony, IP accounts and security. In close collaboration with ICT colleagues from the other offices, develop policies and procedures to govern common ICT operations for approval by the Building Management Committee.
Building-wide responsibilities
Maintain and protect common ICT hardware (firewalls, routers, switches, servers, cabling, etc) Maintain, and update as necessary, all hardware configurations to ensure optimum operations in all offices. Ensure that the linkage between the FAO PABX and OCHA-SSS PABX is functioning properly. Act as focal point to outside vendors for hardware support and maintenance. Maintain regular contact with other ICT colleagues in the building for feedback on the performance of their individual network operations and services to ensure optimum performance of the common hardware; participate in inter-agency ICT meetings to keep current in what the UN ICT community is doing and to identify potential opportunities for greater cost-effectiveness of operation.
FAO-wide responsibilities
Following the building-wide systems documentation exercise and in close collaboration with ICT colleagues from the other FAO offices, extract the information pertinent to FAO offices to create a stand-alone document of the FAO systems in the building. Lead the development of policies and procedures to govern FAO ICT operations, including an Acceptable Use policy for all three offices, for approval by the Officer-in-Charge. Oversee the Acceptable Use policy and develop reporting mechanism with the Head of the Operations Support Unit for tracking and follow up Develop a harmonized disaster recovery plan and implement when appropriate Define, deploy, and maintain System Security (permissions) for shared services Ensure network and e-mail security against intrusions, viruses, etc
FAO-Somalia responsibilities
Maintain and protect the FAO-Somalia VLAN, and serve as focal point for office communications systems. Maintain all internal servers (file server, e-mail server, print server, intranet server, database server) to ensure proper permissions, security and access to appropriate resources and services. Maintain all components of the FAO e-mail System, including web mail. Encourage proper use of the e-mail system by staff. Monitor agreed-upon quality standards of WAN and Internet connectivity for FAO, and intervene with service providers as necessary. Maintain a backup system for all data with at least 2 media formats and ensure daily and weekly backups are kept securely outside office Manage all internal and external IT related communication systems such as Satellite Phone, HF Radios, GSM phones, etc. in Nairobi and Somalia Assist in the procurement of new hardware and software and draw up technical specifications of ICT equipment to be procured. Assist in technical sign-off when equipment is received and deploy new hardware and software as necessary. Assist the OSU in maintaining a hardware and software inventory containing serial numbers, machine specifications and service history, and review and report ICT inventory on a regular basis. Assist in maintenance of other telecommunication systems (PABX, GSM, Satellite, etc) Advise on training needs for staff in IT and telecommunication equipment, and internally developed applications. Advise on application development for OSU custom made applications. Act as a focal point to outside vendors for systems support and maintenance
Common services VLAN responsibilities
Maintain and protect the Common Services VLAN, as well as all hardware and software running on it. Provide help desk support to all users on the Common Services VLAN. Support the Working Group for the Joint Resource Centre and Resource Centre staff in making available information resources from all offices to visitors. Develop a wireless network for internet connectivity for visitors in selected common and meeting areas. Ensure that the software for all security systems and call logging are functioning properly at all times. Maintain all external servers for common applications to ensure proper permissions, security and access to appropriate resources and services by internal and external staff. Perform any other related duties as assigned.
Minimum Requirements
Degree in Computer Science or related IT field Certifications: MSCE, CCNP (Desirable – CCNSP) At least seven years work experience in related duties with demonstrated satisfactory performance At least years work experience managing and supervising staff Computer skills: Installation and maintenance of Local Area Networks (NOS, wired and wireless LAN hardware/software), system management (MS & Open Source Systems), Exchange Server Desirable – design and development of relational databases (MS & Open Source Databases), and design and development of websites. Good skills in office productivity software (word processing, spreadsheet and electronic mail, etc) Ability and willingness to travel in Somalia
Selection Criteria
Technical skills Results, systems and service orientated Strong inter-cultural skills Responsible and solution based Creative and thinks critically Accepts supervision but is self-motivated How to apply
Send your application to:
Candidates are requested to submit a covering letter quoting the Position Title and Vacancy Announcement No. FAO/01/09, along with their current/detailed Curriculum Vitae and FAO Personal History (PH) form (available at http://www.fao.org/VA/adm11e.dot - see following page for guidelines on how to fill it out). E-mail is the preferred means of receipt and the application should be sent to FAO-SO@fao.org or faosomalia@gmail.com. The subject line of the e-mail message should read CONFIDENTIAL – FAO/01/09. If making a hard copy submission, the envelope should be clearly marked CONFIDENTIAL – FAO/01/09 and sent to the following address:
FAO-SomaliaUN-Somalia Ngecha Road ComplexCorner Lower Kabete Road/Ngecha RoadP.O. Box 30470-00100 Nairobi, Kenya.
Applications may also be faxed, again clearly indicating CONFIDENTIAL - FAO/01/09 in the subject line, to +254-20-4000333.
Applications must be received by the deadline. Late applications will not be considered.
Only short listed candidates meeting all essential qualifications will be contacted.
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