Help Desk Administrator Job Vacancy: Bytech Engineering

We are an ICT Enterprise solutions company dealing with a wide range of products, solutions, service and support.

To improve on customer service, we have an opening in the Technical services department for the position of Help Desk administrator.

Help Desk Administrator Job Description

• Receiving and Logging in repair jobs and assigning them to engineers/technicians
• Logging in telephone support calls and scheduling repairs on site
• Updating LAN support and following up on resolution of jobs
• Planning and scheduling clean-up jobs on PM contracts
• Customer service on status update of ongoing jobs
• Dispatch of completed jobs and billing of the same
• General administration and supervision of workshop staff
• Sending quotations for repair jobs
  

Key qualifications

• Diploma in IT, business administration, sales, front office operations
• Knowledge of working with computers in a windows environment essential
• Good interpersonal and people management skills
• Good command of spoken English language, fluent and polite
• Knowledge of LAN support will be an added advantage
• Creative problem solver.
  

If you meet the above qualifications, send your application and CV to jobs @ bytech.co.ke